Refund & Cancellation Policy

Life happens. If you need to cancel or reschedule a session, please let Rikki-May know as early as possible so the time can be offered to someone else.

At least 24 hours' notice is appreciated. Sessions cancelled or rescheduled with less than 24 hours' notice may be charged at the full session fee.

If Rikki-May needs to cancel or reschedule a session, you will be offered an alternative time. No fee is charged to you in this situation.

Where a session fee has been paid in advance and the session is cancelled by you with at least 24 hours' notice, the fee will be refunded or applied to a future session, at your preference.

Refunds are generally not available for sessions cancelled with less than 24 hours' notice, except in compassionate or emergency circumstances. Please reach out if this applies to you.

If you have purchased a package of sessions, individual sessions within the package follow the same cancellation terms above. A partly used package may be refundable for the unused sessions, less any sessions cancelled with less than 24 hours' notice.

Approved refunds are returned using the original payment method where possible and may take several business days to appear, depending on your bank or card provider.

For any questions about cancellations or refunds, please email connect@rmntherapy.com.au.

Rikki-May Nielsen Psychotherapy & Counselling, 2/47 Tweed Coast Road, Cabarita Beach / Bogangar, NSW 2488.